Amazing service and support . I have a FSL Laser and it has been top notch from the start. These machines are as advertised and sadly some of people are not intelligent enough to operate them. Hence some reviews and need constant support. As any new tech you need to understand what your goal is and take the time to learn the software. RE3 is intuitive and made right here in the USA . My machine has paid for itself in less than a year and keep on going.